* Are you able to use multimedia for legitimate use in the workplace?
* How CME justifies automation
* Lessons from IT Roadmap Chicago
* What are your policies for multimedia-based training vs. watching TV on the company net?
* NCAA – a non-event for IT managers?
* Which ITIL component is of most interest to organizations?
* ITIL basics
* Hiking up intrastate rates
* Plain old telephone service
* Anyone in need of a free ISDN modem?
