* Study shows videoconferencing to be a key part of intra-company collaboration
* The new products and services, which range from personal desktop to multi-screen room systems, offer high-definition video collaboration
* Guidelines will help not only with VoIP and IP telephony, but also help ensure organizations lay a solid foundation for unified communications.
* Channel partners will receive training, sales and marketing collateral, customer tracking and reporting tools
* Customers can choose service parameters including 'choice of bandwidth, number of concurrent calls, voice compression, Internet speed, private network options, and security and calling features'
* Option is designed to help customers to consolidate separate 'voice and data networks, reduce equipment and maintenance costs, and simplify migrating these complimentary capabilities to a common, secure infrastructure.'
* Service can be used to make outbound calls from desktop phones to the PSTN and mobile carriers worldwide.
* More than a million phone calls are made in the first 24 hours of the service, which lets Gmail users make outbound calls from their computers
ShoreTel says top buying criteria includes simplicity, reliability, ease of use and management, reduced costs and easier integration with business processes
* Offer practical tips on VoIP troubleshooting, and integrating video with unified communications
