* Why the phone is not the most efficient communication method
* Managed e-mail services have several pluses in their column
* Emergency notification and replacement e-mail systems
* A distinct benefit of IM and collaboration tools is that they can reduce delays
* Several examples of archiving lapses and their consequences
* In XMPP vs. SIP/SIMPLE, Antepo chooses both
* Users can back up messaging archives onto small USB flash memory devices
* Rise in IM use troubles enterprise IT managers
* Google has IM, but more is likely to come soon
* DNA pattern detection applied to spam
