* Theories why videoconferencing hasn't found its niche yet
* 3 basic paths you can follow to get to unified communications
* Survey reveals some interesting findings on records management
* How IT can help organizations be green or save green
* Readers respond to recent newsletter about e-mail retention
* Some thoughts on Dell's acquisition of MessageOne
* Organizations' views on data retention are maturing
* Problems organizations have had during the past 12 months in the messaging and Web environment
* Lessons learned from the ORDB
* Some observations on Microsoft's unified communications conference
