* Know when to walk away from a negotiation
* ASPs and outsourcing firms look to small and midsize businesses
* Problems occur when the service provider does not put the customer first
* Why it could pay to outsource upgrade projects to specialists
* Technology to help determine whether outsourcing providers are meeting SLAs
* Service provider promises vs. your expectations
* InteropNet iLabs puts emerging technologies to the test
* Overcoming objections to hosted application providers
* Fishing for security with service providers