* BPO is a growing business, but challenges remain
* What's the value in outsourcing?
* How do you measure the value of your provider's expertise?
* Calculating the value of IT services and investments
* What is the value delivered by your storage investments?
* Application service providers live on
* How does iSCSI relate to NAS and SANs?
* The dangers of service providers over-promising on deals
* Core competencies help you remain competitive
* The importance of being creative while the whole world is thinking outsourcing