* Unified communications move beyond being a horizontal application to one focused on the contact center
* WAN emulation help to develop WAN-friendly apps
* Vendors target unified communications at contact centers
* IT organizations agree on the need for testing early and often
* Design application to run well over the WAN
* IBM to pump $1 billion into its unified communications strategy
* Carrier 3.0
* Pre-show announcements from Aspect Software, Clarus Systems, CyberData, XO Communications, and others
* Why Ball chose Silver Peak’s network and application optimization platform
* NEC demos at VoiceCon equipment and software for its role-based unified communications platform