* WebMessenger Mobile for Microsoft Office Communications Server becomes commercially available
* Web 2.0 is going to need to be integrated with 'Responsibility 2.0'
* CMS Consulting uses unified communications to keep teams in the field in touch
* The evolved NOC is an IOC
* How the unified communications views, dilemmas, and challenges differ between the large enterprise and the small-medium enterprise
* Reasons IT organizations are expanding or not expanding NOCs
* Acme Packet contends that SBCs are complementary to OCS deployments
* The changing role of the Network Operations Center
* U4EA Technologies tackles the SMBs need for a customer owned Business in a Box vs. a managed service
* Do you believe that the use of ITIL either already has or soon will enable you to make a significant improvement to your management processes?
