The reliability of services delivered by ISPs, cloud providers and conferencing services (a.k.a. unified communications-as-a-service (UCaaS)) is an indication of how well served businesses are via the internet.
ThousandEyes is monitoring how these providers are handling the performance challenges they face. It will provide Network World a roundup of interesting events of the week in the delivery of these services, and Network World will provide a summary here. Stop back next week for another update, and see more details here.
Updated June 5
Global outages across all three categories last week increased from 170 to 176, up 4% compared to the week prior. In the US, they increased from 78 to 86, up10%.
Globally, ISP outages decreased from 108 to 95, down 12%, and in the US they decreased from 45 to 44, down 2%.
Globally, cloud-provider outages increased from nine to 10, and in the US decreased from eight to seven.
Globally, collaboration-app network outages decreased from six to four, and in the US dropped from two to zero.
Two notable outages:
On May 31, Cloudflare suffered an interruption affecting customers in the US, Australia, the UK, India, China, and Canada. First observed around 6:55 a.m EDT, the outage appeared centered on Cloudflare nodes located in New York, New York; Chicago, Illinois; Newark, New Jersey; Dallas, Texas; Kansas City, Missouri; London, England; and Mumbai, Pune and New Delhi, India. Five minutes into the outage, nodes in Melbourne and Brisbane, Australia; Los Angeles, California; and Montreal, Canada; were also affected. The outage lasted 19 minutes in total and was cleared around 7:15 a.m. EDT. Click here for an interactive view.
On May 31, GTT Communications experienced an outage affecting some partners and customers across the US. The nine-minute outage was first observed around 2:25 a.m. EDT and appeared centered on GTT nodes in Miami, Florida. The outage cleared around 2:35 a.m. EDT. Click here for an interactive view.
Updated May 29
Global outages across all three categories last week decreased from 174 to 170, down 2% compared to the week prior. In the US they increased from 71 to 78, up 10%.
Globally, ISP outages increased from 102 to 108, up 6%, and in the US they remained the same at 45.
Globally, cloud-provider network outages increased from eight to nine, and in the US increased from four to eight.
Globally, collaboration-app network outages increased from two to six, and in the US they increased from zero to two.
Two notable outages:
On May 25, TATA Communications (America) Inc., experienced an outage affecting downstream partners and customers in the US, Hong Kong, New Zealand, Australia, Singapore, Argentina, Chile, Mexico, Canada, Sweden, and China. First observed around 5:26 p.m. EDT, the outage lasted 32 minutes in total divided into two episodes over a 39-minute period. The first period lasted around 28 minutes and appeared centered on TATA nodes in New York, New York. Five minutes after it cleared, the outage returned. The outage was cleared around 6:05 p.m. EDT. Click here for an interactive view.
On May 24, Hurricane Electric experienced an 18-minute outage affecting customers and downstream partners in the US, Germany, Canada, the UK, France, Ireland, Sweden, Belgium, South Africa, and Australia. The outage was first observed around 3:15 p.m. EDT centered on Hurricane Electric nodes in Singapore. Five minutes later those nodes appeared to clear and those in San Jose, California exhibited outage conditions. Ten minutes after first being observed, nodes exhibiting outage conditions included those in San Jose and New York, New York. The outage was cleared around 3:35 PM EDT. Click here for an interactive view.
Updated May 22
Global outages across all three categories last week dropped from 574 to 174, down 70% compared to the week prior. In the US, they dropped from 231 to 71, down 69%.
Globally, ISP outages decreased from 393 to 102, down 74%, and in the US they dropped from 187 to 45, down 76%.
Globally, cloud-provider network outages dropped from 17 to eight, and in the US they dropped from 10 to four.
Globally, collaboration-app network outages decreased from three to two, and in the US they remained at zero for the second week.
Two notable outages:
On May 18, PCCW experienced an outage affecting customers and networks in the US, UK, Luxembourg, Hong Kong, South Africa, and Mexico. The outage lasted around 16 minutes in total and was divided into four periods over a 35-minute span. The outage was first observed around 10:40 a.m. EDT and appeared centered on PCCW infrastructure in Ashburn Virginia; Dallas, Texas; and London, England. The first period of the outage lasted around four minutes before recurring five minutes later. Fifteen minutes after first being observed, the Ashburn, Dallas, and London nodes appeared to recover. However, five minutes later, Ashburn nodes appeared to exhibit outage conditions again. The outage was cleared around 11:15 a.m. EDT. Click here for an interactive view.
On May 17, Arelion experienced an outage affecting customers and downstream partners across the US, UK, South Africa, Poland, Canada, Sweden, and Norway. The nine-minute disruption was first observed around 11:45 a.m. EDT and appeared centered on nodes in Newark, New Jersey. Five minutes later, the number of affected New Jersey nodes appeared to increase. The outage was cleared around 11:55 a.m. EDT. Click here for an interactive view.
Updated May 15
Global outages across all three categories last week increased from 310 to 574, up 85% compared to the week prior. In the US, they increased from 175 to 231, up 32%.
Globally, ISP outages jumped from 200 to 393, up 97%, and in the US they increased from 128 to 187, up 46%.
Globally, cloud-provider network outages remained the same at 17, and in the US they increased from 9 to ten.
Globally, collaboration-app network outages decreased from five to three, and there were none in the US, down from two the week before.
Two notable outages:
On May 11, TATA Communications (America) Inc., experienced an outage affecting downstream partners and customers in countries including the US, the UK, Singapore, the Netherlands, Germany, Australia, Indonesia, the Philippines, and India. The 19-minute outage was first observed around 11:45 a.m. EDT apparently centered on TATA nodes in Newark, New Jersey, and London, England. Five minutes later, nodes in Marseille, France also exhibited outage conditions. Fifteen minutes into the outage, the Marseille and London nodes appeared to clear, and nodes in Laredo, Texas; Los Angeles, California; and Paris, France; exhibited outage conditions. The outage was cleared around 1:05 p.m. EDT. Click here for an interactive view.
On May 11, GTT Communications experienced an outage affecting some partners and customers across the US and the Netherlands. The 13-minute outage was first observed around 4:05 a.m. EDT, and was divided into two episodes over a 20-minute period. The first lasted around 9 minutes, and appeared centered on GTT nodes in Seattle, Washington. Five minutes later, nodes in Amsterdam, the Netherlands, also exhibited outage conditions. Five minutes after appearing to clear, the Seattle nodes started exhibiting outage conditions again. The outage was cleared around 4:25 a.m. EDT. Click here for an interactive view.
Updated May 8
Global outages across all three categories last week increased from 213 to 310, up 46% compared to the week prior. In the US, they increased from 95 to 175, up 84%.
Globally, ISP outages increased from 139 to 200, up 44%, and in the US, they increased from 60 to 128, up 113%.
Globally, cloud-provider network outages increased from six to 17, and in the US they increased from five to nine.
Globally, collaboration-app network outages increased from four to five, and in the US, they increased from zero to two.
Two notable outages:
On May 6, Cogent Communications, experienced an outage affecting multiple downstream providers and customers in countries including the US, UK, Australia, Singapore, Japan, Argentina, Brazil, China, Thailand, Mexico, Turkey, Taiwan, Republic of Korea, Canada, South Africa, Germany, Spain, Poland, Denmark, and Luxembourg. The 23-minute outage was divided into two occurrences over a 30-minute period. The first occurrence was observed around 6:45 a.m. EDT, apparently centered on Cogent nodes in San Francisco and San Jose, California. Five minutes later, nodes in Los Angeles, California, and Seattle, Washington, also exhibited outage conditions. Five minutes after appearing to clear, the second occurrence was observed, initially centering on San Francisco, San Jose, and Los Angeles nodes. The outage was cleared around 7:15 a.m. EDT. Click here for an interactive view.
On May 2, Cox Communications, experienced a disruption affecting Cox Communications customers and partners. The outage was first observed at around 5:41 a.m. EDT apparently centered on Cox nodes in Ashburn, Virginia. Twenty minutes later, Cox nodes in Ohio were also observed exhibiting outage conditions. The 21-minute outage was cleared around 6:05 a.m. EDT. Click here for an interactive view.
Updated May 1
Global outages across all three categories last week decreased from 239 to 213, down 11% compared to the week prior. US outages decreased from 109 to 95, down13%.
Globally, ISP outages decreased from 146 to 139, down 5%, and in the US decreased from 63 to 60, down 5%.
Globally, cloud-provider network outages dropped from 13 to six, and in the US from nine to five.
Globally, collaboration-app network outages decreased from eight to four and in the US they remained at zero.
There were two notable outages:
On April 26, Qwest Communications experienced an outage affecting downstream partners and customers across the US. The 14-minute outage was first observed around 12:20 a.m. EDT, apparently centered on Qwest nodes in Atlanta, Georgia. The outage was cleared around 12:35 a.m. EDT. Click here for an interactive view.
On April 26, Microsoft experienced an outage on its network affecting some downstream partners and access to services running in Microsoft environments in multiple countries including the US, Taiwan, and India. The nine-minute outage was first observed around 1:20 a.m. EDT and appeared to initially center on Microsoft nodes in Atlanta, Georgia, and Cleveland, Ohio. Around five minutes later the Cleveland nodes appeared to clear. The outage was cleared around 1:30 a.m.EDT. Click here for an interactive view.
Updated April 24
Global outages across all three categories last week increased from 235 to 239, up 2% compared to the week prior. In the US, outages increased from 100 to 109, up 9%.
Globally, the number of ISP outages increased from 137 to 146, up 7%, and in the US they increased from 60 to 63, up 5%.
Globally, cloud-provider network outages increased from 10 to 13 and in the US from eight to nine.
Globally, collaboration-app network outages increased from seven to eight and in the US dropped from one to zero.
Two notable outages:
On April 18, NTT America experienced an outage affecting some customers and downstream partners across the US. The 14-minute outage was first observed around 12:30 a.m. EDT and appeared centered on NTT nodes in San Jose and Los Angeles, California. Around five minutes later, the San Jose nodes appeared to recover. Ten minutes after first being observed, the Los Angeles nodes appeared to recover, too, but nodes in New York, New York, exhibited outage conditions. The outage was cleared around 12:45 a.m.EDT. Click here for an interactive view.
On April 19, Oracle experienced an outage on its network affecting Oracle customers and downstream partners interacting with Oracle Cloud services in multiple countries including the US, Japan, the United Arab Emirates, and Canada. The outage was first observed around 3:25 a.m. EDT and appeared to center on Oracle nodes in Ashburn, Virginia; Washington, DC; Toronto, Canada; Dubai, United Arab Emirates; and Tokyo, Japan. Five minutes later the Dubai and Toronto nodes appeared to recover, but nodes located in Montreal, Canada showed outage conditions. A further five minutes later Dubai nodes once again exhibited outage conditions. Fifteen minutes after first being observed, the Ashburn, Washington, Toronto, Dubai and Tokyo nodes exhibited outage conditions again. The outage lasted 19 minutes in total and was cleared around 3:45 a.m. EDT. Click here for an interactive view.
Updated April 17
Global outages across all three categories last week decreased from 242 to 235, down 3% compared to the week prior. In the US they decreased from 105 to 100, down 5%.
Global ISP outages decreased from 157 to 137, down 13%, and in the US, decreased from 72 to 60, down 17%.
Global cloud-provider network outages increased from nine to 10, and in the US they increased from four to eight.
Global collaboration-app network outages decreased from 12 to seven, and in the US they decreased from four to one.