Verizon has called me twice today — at work — regarding a complaint I had filed with the Federal Communications Commission about my home telephone service.
The First Verizon Caller (FVC) — clearly a call-center representative — asked me if the complaint had been resolved. I politely told FVC that, yes, it had been resolved … six months ago. (I just wrote about the FCC’s equally lethargic and ecologically unsound reply to this same complaint.)
The Second Verizon Caller (SVC) — clearly a supervisory employee — rang me up maybe 10 minutes later. I immediately presumed that SVC was not aware that FVC had already called. Not so. SVC asked me if FVC had been correct in reporting to her that I had conveyed to FVC that my complaint had been resolved.
Head shaking, I told SVC that yes, indeed, FVC had done a tip-top job in reporting the gist of our conversation.
Then, being a veteran journalist and naturally curious, I couldn’t resist asking SVC why it was necessary for her to call me — at work — given that I had only moments earlier had the exact same conversation with FVC.
“Now we can report back to the FCC that the matter has been resolved,”said SVC.
Sadly, I was too gobsmacked by this reply to follow up with the obvious question: “Why wouldn’t the FCC take FVC’s word for it?”Or the obvious follow-up to that obvious follow-up: “If the FCC would only take a supervisor’s word on such a weighty matter, why wasn’t it you, SVC, calling me in the first place?”
My bad.
Regular readers know that all of this started last September when a run-amok Verizon robo-caller tormented my wife with nine separate calls one evening/next morning while I was away on business.
So you see what we have here: I complain to the FCC about Verizon calling my home too many times and the upshot is that Verizon calls my office too many times.
Let that be a lesson to me.
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