How Not To Treat Customers

Opinion
Sep 20, 20073 mins

Keith Shaw’s Cool Tools Alert

* LATEST TWISTED PAIR PODCAST:

How Not To Treat Customers

Jason and Keith discuss several cases of poor customer service from IT-related companies, Google’s boost for its enterprise applications, and why people won’t be able to fly around in Cisco’s Second Life-like virtual world.

* LATEST FROM THE VIDEO LIBRARY:

Speakers at The Security Standard conference weigh in on what they feel is the biggest security threat today. Featuring: Whitfield Diffie (Sun), Steve Hanna (Juniper), Scott Weiss (IronPort) and Richard Palmer (Cisco).

* LATEST FROM NETWORK WORLD PANORAMA:

Opsware’s automation empire under HP rule

Automation is a term that has been bandied about the network industry for many years. But in the past few years, a new breed of automation technology has emerged. Some call it data center automation and one vendor in particular has made its name delivering exactly that. Opsware senior vice president of server automation products, Jason Rosenthal, talks about how Opsware envisions data center automation now that the company is poised to become part of one of the industry’s powerhouse players. (11:22)

* LATEST FROM FORRESTER FUNDAMENTALS:

Social Computing Invades the Enterprise

Network World’s Denise Dubie and Forrester Research’s Alex Cullen talk with Forrester Analyst Rob Koplowitz about the role of social computing and its effects on the enterprise. What strategies do IT managers and users need to take for bringing these collaboration tools into the company? How is Web 2.0 really defined? Find out in the first episode of Forrester Fundamentals, which tackles technology issues from both sides.

* LATEST COOL TOOL BLOGS:

AT&T offers Wi-Fi BlackBerry

BlackBerry owners who’ve been itching for Wi-Fi on their device will have their wishes answered tomorrow. AT&T and Research In Motion (RIM) said today that the BlackBerry 8820, with cellular and Wi-Fi connectivity, will be available tomorrow (Sept. 20).

Verizon sells 3 million-plus Chocolate phones

Disclaimer: I own an LG Chocolate phone from Verizon Wireless, which makes me one in 3.4 million. The company today announced the 3.4 million milestone (they must have finally sat down and figured out they were over 3 million) for the sliding-design cell phone.

Will Londoners queue up for the iPhone?

Apple today said it will launch the iPhone for the United Kingdom on Nov. 9, marking the start of the iPhone European invasion. The company gave the exclusive contract to O2, which will sell the smart phone for £269 (about $538), with contracts available for £35, £45 or £55 per month, depending on data used, etc.

* FROM MICROSOFT SUBNET BLOGGERS:

OutSynch your Facebook and Outlook photos; Melding SharePoint with Academy Mobile and community Networks; Essential Windows Administrator tools.

Chris Dalby found a great tool today called OutSynch which synchronizes photographs of your Facebook friends with your Outlook contacts. This is a great tool. He’s also dug into other interesting Microsoft third-party tools such as:

MSN Sideguide – a live search tool

Keith Shaw is an award-winning editor at Network World. In addition to creating the Cool Tools universe of columns, blogs and videocasts, he also edits the weekly DEMOletter newsletter http://www.demo.com/demoletter and is the senior editor of product testing at Network World http://www.networkworld.com/reviews/. You can reach Keith at mailto:kshaw@nww.com