* Dr. Internet columnist Steve Blass helps a reader get up to speed on ITIL * Help Desk columnist Ron Nutter discusses controlling bandwidth hogging
* Getting up to speed on ITIL
By Steve Blass
Q: I need to get up to speed on ITIL, the Information Technology Infrastructure Library. Where should I start?
A: At the official ITIL Web site, you can find overview information, links to order the ITIL publications and links to the ITIL knowledge center and information about how to earn credits towards ITIL qualification and ITIL certificates. Version 3 of the ITIL was published in May and is an evolution of the standards and practices embodied in ITIL Version 2. There are five core volumes in the Official ITIL Lifecycle Publication Suite, which is available for purchase from a number of vendors, including this one.
To read Steve’s response in its entirety, please click here.
* When one user hogs all the bandwidth
By Ron Nutter
Q: I am using a T-1, but when one of my workers downloads a file, it reaches the limit and others can hardly use the Internet. Is there any good ways to prevent this event?
A: There are several ways that you can try to control this; one may work for you. What you will need to look at is how you can establish the amount of control that you are looking for without spending a fortune.
To read Ron’s response in its entirety, please click here.
