Latest management news.
Survey: Two-thirds say lousy call-center experience can drive them away, 06/12/07: An unsatisfactory call-center experience will prompt roughly two-thirds of customers to either abandon or consider abandoning the provider of that subpar service, according to results of a CFI Group survey published Tuesday.
Podcast: Good customer service equals happy customers, 06/12/07: The inaugural Call Center Satisfaction Index results were released this week and to no one’s surprise, PC call centers came in last among six industries surveyed. Why do 25% of people hang up on calls without their issue resolved and what are the ramifications for businesses with poor call center skills? Network World’s Jason Meserve talks with Sheri Teodoru, author of the study and parter at the CFI Group, about the survey results and who performed the best. (8:43)
Experts: Displaced workers need more benefits, 06/12/07: The U.S. government needs to do a better job of supporting and training IT and other workers who have lost jobs to offshore outsourcing, two economists on the opposite side of the offshoring debate said Tuesday.
: Stuck inside on vacation? Or do you choose to be? Keith counts down five cool and fun things to do during your indoor summer vacation.
Enter to win a free book on Microsoft PowerShell: Windows PowerShell Unleashed is a hot title on Vista’s new scripting tool/command-line shell that helps administrators automate common system management tasks. We have 15 copies of the book to give away.
Call for entries: Enterprise All-Star: We’re now accepting nominations for our third-annual Enterprise All-Star Award. The Enterprise All-Star Awards program honors user organizations that demonstrate exceptional use of network technology to further business objectives. Consider entering your great projects now. Find an entry form here.
