Apparently some iPhone 3G users are underwhelmed by the “phone” part of the iPhone, according to two different stories at BusinessWeek.com, both of which finger Infineon’s embedded Infineon cellular chip as the reason. The most recent story, on 14 August, by Peter Burrows, cites two unnamed but “well-placed” sources pointing to the Infineon chip. Their claim “reinforces” an August 12 assertion by stock market researcher Richard Windsor of Nomura Securities, who says the chip is the cause of the problems. But a brief 13 August Businessweek.com story, by Olga Kharif, brought up the issue first: it also cites two unamed sources, “one close to Apple” (the other, presumably, further away). And she, too, references Windsor’s 12 August report, wherein he says the iPhone’s 3G flakiness is a “worrying sign.” So is this a problem or not? It is for those having to shift from AT&T’s 3G to 2G networks, and getting dropped calls. According to Burrows, it’s a set of glitches affecting 2-3% of iPhone traffic on AT&T, compared to a “dropped call rate” of 1% for all other AT&T traffic. To me, the most infuriating part of Burrows story is this: “Apple, which has refused to acknowledge there is a problem with the iPhone’s performance, declined to comment for this story. AT&T issued a statement saying, ‘Overall, the new iPhone is performing just great on our 3G network.'” Apple has made it pretty clear it’s focused mainly on the mass consumer market. And seems to think that coolness trumps all the less-cool stuff like…customer satisfaction, not to mention service. But it has at least claimed to interested in the enterprise smartphone market. I’d like to hear from any enterprise iPhone users and networking staff about what their experience is with the iPhone and, especially, with Apple….
Apple turning a blind i to iPhone 3G glitches?
Opinion
Aug 14, 20082 mins




