The Managed Services Drumbeat Approaches

Next month, the complexity will take another step forward as Cisco rolls out its new offer-based program for managed services. While the details are still being held close to the vest, it’s not yet too late for readers to give their two cents on what they’d like to see in such a program. What sort of help would you like to see managed service providers get? Is it marketing? Is it technological? Is it different areas of support? Managed services are clearly emerging as one of the next major industry phenomena. How should vendors support it? What are the more common mistakes being made?