The e-mail from Barnes & Noble showed up Wednesday, Dec. 26, otherwise known as the day after Christmas, regarding books for our little readers that had been promised to arrive well before Santa:
Dear Paul McNamara,
Your order is now packed and ready to leave our warehouse. The details of your order appear below. Within one business day of receiving this email, you may track the delivery status of your order at …
The good news?
The box of books had already landed on our doorstep Christmas Eve.
Moral to the story for e-commerce operators: If one has to be late, better that it be the tracking notification than the goods.
