You gotta love Dell’s approach to their customer service forum: People are bashing our products and complaining about service? Let’s just shut it down.
The Register reports that up until last Friday, the Dell Customer Support Forums were a place users could go to ask questions and get answers.
Those trying to reach the forums instead found: “The Customer Service boards on the Dell Community Forum will be retiring at 3:30pm this Friday, July 8th. … Customer Service FAQs will still be available to help answer your questions. If you need further assistance, you may contact our customer service team via Chat for any non-technical issue you may have.”
FAQs, they always help!
Says Windows expert Ed Bott: “Dell continues its race to the bottom with the new management strategy: If your customers continue to ask annoying questions, stop listening.”
Via The Register
