Run-book automation player expands its technology to tackle autonomic policy management.
* BSM and SLM are variations on a theme
* The evolution of service-level management to business service management
* Rally Development employs the Agile methodology to offer software-as-a-service
* One outsourcing customer shares his research into potential service providers
* Alternative software pricing models help ASP model
* Tips for living with outsourcing without getting a pink slip
* EMA's disappointing response from its service provider after a hacking invasion
* Sun Services combines with SevenSpace to enhance remote servicing offering
* Readers speak out regarding outsourcing in India, Pakistan, Vietnam and beyond
