* Report from Microsoft’s recent management conference
* There’s a dark side to the Web services revolution
* IBM’s planned acquisition of Candle has advantages
* An attempt to determine the relative efficiency of IT organizations
* What on-demand computing is, and why it’s at Comdex
* Two alternatives for Web-enabling applications
* SLAs make room for QoE (quality of experience)
* Consolidating multiple application-testing centers has benefits
* Participate in a study for connecting downtime costs with service levels
