* Cascading SLAs needed to stretch agreements across net
* Service-level management can go further today
* EMA’s own experience with outsourcing
* Your thoughts on offshore outsourcing and who should be outsourced
* Anti-spam from MyFailSafe
* Taking what you do outside of your organization
* Diving into the sticky topic of offshore outsourcing
* xSPs for SMBs
* A look at four anti-spam MSPs
* The promise of Data Center Markup Language
