* Some companies see lots of unplanned e-mail downtime
* Osterman gives his view on three mail tools
* Predictions for the new year
* Reader weighs in on SpamAssassin
* Your thoughts on providing e-mail services to non-traditional workers
* AOL marries personals ads with instant messaging
* Larger organizations are quicker to integrate mobile technologies with messaging
* Spam still growing, but not as fast as it was
* Some workers just don’t need e-mail
* Survey says companies looking to integrate e-mail with variety of technologies
