* The rise in the new class of unwarranted traffic
* Reader responds to the question of mid-band Ethernet vs. high-speed DSL
* Where are the free calls?
* Knowing where you are going will help you know how to get there
* Why aren’t enterprise network engineers talking to applications experts?
* Lesson learned from IT Roadmap
* Contact center considerations
* Improvements are meant to be for the better, yes?
* Pros and cons of a hosted IP contact center vs. premises based
* You can never have too much bandwidth
