* Customer centers that can manage multiple forms of voice and data communications
* Common questions asked by seminar attendees
* Why IP contact centers could be valuable to your business
* Advice given at the recent network and application optimization seminar
* Answers to what comes after the application that comes after VoIP
* Criteria end users could use to choose a network and application optimization solution
* More on the answer to the question of what comes after MPLS
* Hosted vs. premises-based VoIP; feature interoperability; and converged apps
* Highlights from recent network and application optimization tour
* Speculation on what comes after an IP-VPN that rides over MPLS
