Things to Manage Change Control with Service Manager 2010 for your Environment
The following are best practices relative to change control in your Service Manage 2010 Environment:
► Develop policies and procedures for change management. These policies and procedures should leverage Service Manager capabilities as much as possible.
► Deploy the Self-Service Web Portal to allow end users to create their own change requests to reduce the help desk workload.
► Deploy the Self-Service Web Portal to allow end users to view the status of their change requests.
► Create a notification template and workflow to notify users on the final status of their change requests.
► Use the planning portion of the change requests to clearly document the implementation, testing, and back out of proposed changes. This should be a review activity to ensure that it is done for all change requests.
► Always enter notes when changing the status of activities and change requests to ensure that the process is documented.
This posting is 1 of a monthlong series of postings on the Microsoft System Center family of products. This is an excerpt from my book “System Center Enterprise Unleashed” with more postings on the System Center family of products up at http://www.networkworld.com/community/morimoto
