Hotfix Solves Clock Interrupt Time Interval Error
I was having nothing but problems with a new server, the system wouldn’t last more than 2 minutes without bluescreening, a phenomenon I hadn’t seen since the old Windows NT days, I was having very bad flashbacks…. I did the typical problem solving by flashing the system bios with the latest bios the hardware vendor had on their site, unloaded anything slightly squirrelly I had loaded up on the system, stripped it down to just Windows 2008 R2, but still, within a couple minutes while my HyperV guest sessions were loading up, the system would bluescreen. Got the point where I was pretty certain it wasn’t my configuration…
I stumbled across a Microsoft knowledgebase KB article that wasn’t exactly what I was having the problem with, but pretty close. Basically there is a “known bug” with Windows 2008R2 with Nehalem processors (which the system I was working on had an Intel Nehalem i780 processor). The KB article is https://support.microsoft.com/kb/975530 which I downloaded the hotfix (had to do it in Safe Mode with Networking as I couldn’t even keep the server going long enough to download the hotfix without bluescreening) finally got the hotfix loaded, thing has run like a champ ever since…
While the KB article refers to a slightly different bluescreen error, the error I was getting was:
A problem has been detected and Windows has been shut down to prevent damage to your computer.
A clock interrupt was not received on a secondary processor within the allocated time interval
(etc, etc)
*** STOP: 0x00000101
I’ve setup hundreds of Windows 2008 R2 HyperV hosts, but this was the first server of the new Nehalem processor that I had, and while I had some intermittent blue screen problems on another similarly configured system, this system wouldn’t run for more than a couple minutes, long enough for me to take a photo of the screen (which in the past went so quickly that I couldn’t read the error to properly diagnose and fix the thing).
With the installation of the hotfix, ALL bluescreen problems/issues have completed disappeared.
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Note: Before I was able to capture the bluescreen message, after the system had rebooted after the crashes, it provided an error log message that had the following, but of course this information was of little use…
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.274.10
Locale ID: 1033
Additional information about the problem:
BCCode: 101
BCP1: 0000000000000019
BCP2: 0000000000000000
BCP3: FFFFF88001F3F180
BCP4: 0000000000000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 274_3
Files that help describe the problem:
C:WindowsMinidump
