* TEMA rates carriers; NSA's wiretapping program ruled illegal; and Cisco talks a big security game
Denise Pappalardo reports that a new industry group called the Telecommunications Expense Management Association says it will monitor and publish report cards on how the carriers perform in terms of billing, dispute resolution and overall customer service. TEMA, a trade and marketing association for the telecom expense management (TEM) industry, says its goals include defining TEM, improve awareness and market perception of the value of TEM, customer education and improve customer interaction with carriers by zoning in on billing and dispute issues.
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The National Security Agency’s wiretapping program has been ruled illegal by a federal judge. As IDG News Service’s Grant Gross reports, Judge Anna Diggs Taylor of the U.S. District Court for the Eastern District of Michigan ordered the NSA and “its agents, employees, representatives and any other persons or entities in active concert or participation” with the agency to halt the so-called Terrorist Surveillance Program. The program allowed the NSA to monitor communications between U.S. residents and people in other countries with suspected ties to terrorist group al Qaeda, without getting court-ordered warrants.
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Cisco talks a big security game; does it walk the walk? Find out in our story on how Cisco secures it own networks.
