How AWS is reinventing the telco revenue model

Opinion
Mar 13, 20266 mins

AWS is moving telcos from a box-shifting model to programmable, as-a-service platforms, using agentic AI and cloud partnerships to transform stagnant networks into revenue-generating engines.

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MWC is a notoriously noisy event with a seemingly endless stream of news. If you spend your time chasing the latest product announcements, you’ll likely miss the structural shift happening underneath the surface. The telecom industry has spent the better part of a decade talking about cost-cutting and “telco transformation,” but at MWC 2026, the conversation pivoted toward a more aggressive, overdue topic: evolving the network from a cost center into a service-delivery platform that generates actual, incremental revenue. This is a problem that’s decades old, as telcos continually spend money without being able to monetize the investment with new sources of revenue.

The announcements coming out of the AWS camp are centered on partnerships with key telecom providers, such as Nokia, Amdocs, and Ericsson. At first glance, these might seem like run-of-the-mill network expansion initiatives. But if you dig into the mechanics of the deals, it’s about shifting the compute and network infrastructure into a programmable, automatous platform for innovation.  

The end of the box-shifting era

For years, the telco business model was anchored to the physical hardware: They buy capacity, you manage hardware, you hope for steady subscription growth. If that doesn’t work, buy more hardware and capacity and hope some more. That model is now under extreme pressure as it hasn’t worked and isn’t ever going to work. As many AWS executives have emphasized in my discussions with them, the industry is moving toward an as-a-service consumption model, which redefines the economics of running a network.

By moving 5G core functions and radio access network (RAN) applications onto the cloud, operators aren’t just saving on CapEx. They are enabling a level of operational agility that was previously impossible. When the core network is run on AWS, it is no longer a static, brittle monolith. Instead, it becomes software, API-driven, scalable, and most importantly, composable.

This is where the Amdocs and Nokia partnerships announced at MWC become pivotal. This changes the value proposition of the vendors from being infrastructure providers to integrators helping build an environment where network functions can be spun up, adjusted, and torn down on demand, like they are with large cloud providers. For a tier-two or tier-three operator, this as-a-service motion will be the difference between surviving and scaling in the upcoming AI-first world that will require constant investment and innovation.

The agentic leap: From automation to autonomy

The most fascinating shift I saw at the show is the integration of agentic AI. We have moved past the era of simple AI chatbots for customer service. We are now talking about agents that sense, think, and act within the network fabric itself. The work being done with Nokia and Ericsson is an excellent case study. By feeding real-time radio parameters into AWS’s agentic AI framework, operators can now perform intent-based network slicing.

Consider what that means for the mobile operator and its relationship with its customers. Instead of selling a generic 5G pipe with a static SLA, a telco can now sell a dynamic, guaranteed slice for a specific use case—say, a remote robotic surgery setup or a high-density, low-latency industrial IoT factory floor. The network senses the congestion and automatically allocates resources without a human engineer needing to intervene in the middle of the night.

This is the revenue-generation part of the equation that the industry has been in search of for as long as I’ve been coming to MWC. Telcos that can add value on top of the high-performance, low-latency connectivity and shift it to a programmable service will stop being thought of as a utility and start being considered a value-added partner.  

Addressing the GSI and talent gap

Of course, the technology is only half the battle. The barrier to entry for this autonomous network future isn’t just the code and the cloud, it’s the culture and the skills gap. The industry is currently struggling with a significant talent shortage when it comes to integrating cloud-native stacks with legacy infrastructure. AWS seems to recognize this, shifting its focus from selling raw Outpost racks to providing more of a stack that includes the orchestration and AI frameworks to make these systems usable.

By working with global systems integrators (GSI) and software partners like Amdocs, AWS is attempting to lower the barrier for telcos to get from ideation to production. The goal is to move from a three-year POC cycle to a six-month deployment cycle. For a telco executive, the ability to deploy a new service in months, rather than years, is the only way to justify the massive investment in network modernization.

Engineered systems have been widely adopted across various industries but have been slow to see uptake in telecom. A validated, turnkey system can greatly reduce time to production and enable service providers to get more value from their investments, faster.

The path forward

The narrative around AWS in telco is maturing. It’s no longer about whether a telco should use the cloud. The question has shifted to “How quickly can we make our network programmable?”

The next 24 months will be a test of whether operators can actually monetize these capabilities. The technology is clearly ready—the agentic frameworks are in place, and the cloud-native core is a proven success in production environments like Telefonica Germany. The winners will be the carriers that stop viewing the cloud providers as hosting companies and start viewing them as the engine for their next-generation B2B service portfolio. The network of the future isn’t about better fiber or more spectrum; it’s about better software. And for the first time, it feels like the industry is finally building the platform to deliver on that promise.

Zeus Kerravala

Zeus Kerravala is the founder and principal analyst with ZK Research, and provides a mix of tactical advice to help his clients in the current business climate and long-term strategic advice. Kerravala provides research and advice to end-user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers.

Prior to ZK Research, Kerravala spent 10 years as an analyst at Yankee Group. Earlier in his career, he held a number of technical roles, including as VP of IT and Deputy CIO.

Kerravala holds a Bachelor of Science in Physics and Mathematics from the University of Victoria in British Columbia, Canada.

He currently resides in Acton, Massachusetts.

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