* Backspin: A scoring system for telephone support * Gearhead: NetScanTools Pro: A networking Swiss Army knife * The past 7 days on GibbsblogBackspin: A scoring system for telephone supportIn the commercial whirl that is IT, we get to interact with all sorts of organizations, and despite e-mail we still have to use the telephone to deal with them.To read this week’s Backspin in its entirety, click here. Gearhead: NetScanTools Pro: A networking Swiss Army knifeWe love Swiss Army knife-style tool kits, those suites of services and functions that are managed through a common interface. We reviewed an e-mail tool kit in this category a few weeks ago, and today we have a networking Swiss Army knife-style tool kit: NetScanTools Pro 10 from Northwest Performance Software. To read this week’s Gearhead in its entirety, click here.The past 7 days on GibbsblogUltimate TouchscreenRemember in the movie Minority Report where Tom Cruise uses two hands to manipulate images on a display? Didn’t you immediately think “I want one too!”? Well, looks like multi-point touch displays aren’t far off …***YAi (Yet Another iPod) Anyone who purchased a G5 iPod (AKA the “video iPod”) recently may read this and weep: A new improved version is on the way …***DEMO O6: Day twoThe second day of DEMO was as good as the first! I would have posted sooner but at the Pointe South Mountain Resort where DEMO was staged the in-room Internet service, provided by Wayport didn’t work from Monday when I arrived until Thursday morning when I left!Let me quickly note that Wayport just don’t get the customer service thing: They’re helpful and friendly but disorganized and waste not only customer’s time but their own. Pretty sad.Then I missed my plane, the next flight got delayed for an hour by mechanical problems, and the airline (America West) lost my luggage (I cannot understand how they did it – it was only a 90 minute direct flight!).Anyway, here’s what caught my attention on Day Two …***DEMO 06: Day oneWow. What a day! A few truly outstanding products, a lot of solid ones, and a few that made you wonder how they were going to make money. In much the same way, there were some terrific presentations, a few good ones, and a couple that were not so much bad as ill-considered.So, from DEMO 06, Day one, here’s what I caught my attention … Related content how-to Doing tricks on the Linux command line Linux tricks can make even the more complicated Linux commands easier, more fun and more rewarding. By Sandra Henry-Stocker Dec 08, 2023 5 mins Linux news TSMC bets on AI chips for revival of growth in semiconductor demand Executives at the chip manufacturer are still optimistic about the revenue potential of AI, as Nvidia and its partners say new GPUs have a lead time of up to 52 weeks. By Sam Reynolds Dec 08, 2023 3 mins CPUs and Processors Technology Industry news End of road for VMware’s end-user computing and security units: Broadcom Broadcom is refocusing VMWare on creating private and hybrid cloud environments for large enterprises and divesting its non-core assets. By Sam Reynolds Dec 08, 2023 3 mins Mergers and Acquisitions news analysis IBM cloud service aims to deliver secure, multicloud connectivity IBM Hybrid Cloud Mesh is a multicloud networking service that includes IT discovery, security, monitoring and traffic-engineering capabilities. By Michael Cooney Dec 07, 2023 3 mins Network Security Network Security Network Security Podcasts Videos Resources Events NEWSLETTERS Newsletter Promo Module Test Description for newsletter promo module. Please enter a valid email address Subscribe