As applications move closer to VoIP PBXs (PBXi ??), Fonality, the maker of a packaged Asterisk PBX has acquired Insightful solutions. This will bind SugarCRM with Asterisk into a single unified package.
With this Fonality + Insightful/SugarCRM solution, customers will benefit from a unified solution that connects employees with presence management, instant messaging, fixed and mobile calling, and provides a single 360-degree view of customers and business partners.
There are some seriously good Quasi-Open Source solutions out there that bought together make compelling solutions for small and medium business. This can only be more heartburn for Microsoft as it’s own CRM packages struggle in the marketplace.
