Interactive Intelligence gets a Nod

Opinion
Nov 19, 20071 min

Nancy Prial, Senior principal and portfolio manager, Essex Investment Management had some good words for Interactive Intelligence:

Let’s move on to your VoIP ideas. A company we like there very much is Interactive Intelligence [ININ], based in Indianapolis. They provide software applications with VoIP primarily for customer-service contact centers, but they are moving into the enterprise area. Customer-service centers are all retooling their technology to take advantage of the cost savings involved with VoIP, as well the increased functionality that they can get.

The market for IP based application platforms is going strong….