* IBM’s IT Service Management
* Management tools today need to be better than ‘good enough’
* The very model of a modern management system
* Report from Microsoft Management Summit
* Readers suggest solutions to problem of tying management tools together
* Capacity planning takes on new importance through virtualization
* Reader concerned with tying together different management products
* Your chance to let us know what you’re interested in
* Defining and developing IT processes
* Why you should pay attention to CMDBs
