* Ways of dealing with spam
* Management software for mainframes still a thriving business
* Why you should strive to go beyond simple maintenance
* Why Think Dynamics and IBM make a good pair
* Details of Remedy’s latest version of IT Service Management
* Automation seen as a boon, survey says
* Zero Nines makes sure applications never go down
* Microsoft lays out roadmap for management software
* Another benefit of automation is the reduction of errors
* How much of net managers' work can automation take on?
