* Processes can be more important than technology
* Demand for mgmt. tools coming from downsizing, downtime and low spending
* Readers say IT budgets are extremely tight
* ZeroNines’ MyFailsafe.com shuts out unwanted data
* The theory: pent-up demand for management tools
* Communication with users can make management easier
* What does ‘compliance’ really mean, anyway?
* The challenges of selecting mgmt. tools that fit in with your IT processes
* One company’s journey toward outsourcing
* Security considerations of management software
