* RemotePowerMonitoring Service detects anomalies and reports them to support engineers
MGE UPS Systems last week rolled out a service for its customers that automatically monitors and detects power issues associated with its UPSes.
The RemotePowerMonitoring Service detects anomalies and reports them directly to support engineers stationed at MGE’s Customer Care Center, allowing MGE’s trained engineers to provide 24/7 protection for data protected by the UPS.
The service automatically monitors MGE’s three-phase UPS. It monitors UPS conditions such as communication faults, battery levels, battery discharge, battery end-of-life, load-on-bypass, alarm conditions, inverter-on-battery and internal microprocessor condition. When a fault is detected, the MGE Customer Care technician will notify a field engineer by fax, e-mail or pager of the fault condition. If the condition is critical, the field technician will be dispatched to fix it.
In addition, the RemotePowerMonitoring service has a ‘watchdog’ feature that can tell when communication is disturbed between the UPS and Customer Care Center. If a disturbance or breach occurs, an alert is generated.
Further reports detailing anomalies, alarms and routine interrogation data are compiled regularly for the customer to inform them of the UPS’ condition.
The RemotePowerMonitoring Service is available now with the first year of monitoring free. Connecting the customer’s UPSes to the service is $695 for installation and configuration. Subsequent years of the service are part of a maintenance contract.
MGE manufacturers UPSes for the largest data centers and for small and midsize businesses. In April it launched two UPSes for SMBs.
