Corizon offers new unified user interface platform

Corizon Monday announced the latest version of its platform, which lets enterprises build a single user interface that ties together several applications. The new version adds monitoring capabilities and the ability to include Windows applications.

Corizon’s platform enables companies to create one interface through which employees can access a variety of different applications. The tool is particularly useful to businesses like call centers where agents may typically toggle between six or more applications, said David Davies, vice president of products at Corizon.

“We have a product which if you take it out of the box it looks like a set of tools on a server that enables you to build a composite user interface from pieces of existing application user interfaces,” he said. “That’s quicker and faster and more flexible than going to the [application programming interfaces] of all these applications and building a new screen.”

Version 3 of Corizon’s User Process Management platform, launched on Monday, lets enterprises monitor how the user interface is being used. An IT professional who installs the platform can monitor how many times a user accesses a specific application or how long it takes to run a specific feature of an application, said Davies. “The idea is to get feedback,” he said. The IT professional can then quickly make changes to the user interface to better optimize how it’s being used.

BT Group, a Corizon customer, is an early user of Version 3.

The monitoring capability was added now that the platform can also include Windows applications, in addition to Web-based applications. With a wider variety of applications available to be tied into the single user interface, the monitoring component is more useful, Davies said.

The new version also simplifies the deployment and management of the platform and improves development productivity.

The Corizon platform complements the trend toward business process management (BPM) and service oriented architecture (SOA), said Davies. Companies are using BPM or SOA to make it easier for users to access multiple applications and also to track usage but those solutions don’t create a unified user interface, he said. “Even if you have SOA, you still have to build a [user interface],” he said. “So what we do is complement that.”