On the customer service line, no one can hear you scream

On the customer service line, no one can hear you scream

It’s amazing how difficult it is to get live customer service from actual, breathing customer service agents – but it’s even more amazing that we put up with this situation. In a guest column, Edward Horrell takes several companies to task over their telephone support, or lack thereof.

https://www.nwfusion.com/columnists/2003/0707horrell.html?vo

‘Do not urinate’

This week Scott Bradner wishes the national do-not-call list had more bite to it; specifically, he doesn’t like the fact that it doesn’t always mean “do not call.” He also likens telemarketers to professional urinators – which makes me wonder, what does that make spammers?

https://www.nwfusion.com/columnists/2003/0707bradner.html?vo

Swords to plowshares

Usually, a war results in some kind of commercial benefit, as defense spending yields technologies that can applied to peaceful pursuits. But Howard Anderson is still searching for the technologies to come out of the war on terrorism that would benefit us all.

https://www.nwfusion.com/columnists/2003/0707anderson.html?vo

Vertical leap

Network World this week takes an in-depth look at technologies specific to different industries. In Executive Editor Bob Brown’s overview, we get a taste of the alphabet soup to be had beyond the soup of generic networking acronyms.

https://www.nwfusion.com/columnists/2003/0707edit.html?vo