Opinion

IVRs vs. offshore call center operators – which would you rather deal with?

* Getting your problems solved over the phone is sometimes not as easy as it should be

NetFlash: Battle lines drawn over ‘Net neutrality

* Battle lines drawn over 'Net neutrality * Microsoft patches Excel, Office bugs * CA reels in disaster recovery, backup vendor; Opsware set to buy Creekpath Systems * AARP advances Web services * User response positive to Sun's Opteron push * Buzzbl

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VoIP isn’t all about hard-dollar benefits

Schools Save Big with Open Source

Geek Gifts #4: Shower Shock Caffeinated Soap

BBN to develop an AI system capable of learning complex human processes

Rep. Joe Pitts Ticked Off by Daily Show Coverage

YouTube & politics: A match not yet made

Mac ads for Mac haters

ABC: We’re coming for your FF button

Street gangs hit the Web

The best Amazon reviews you’ve ever read

Follow the rules – unless you shouldn’t follow the rules

* Peculiar ruling on file-deletion case

Dell bundles NetWare with servers

* Dell PowerEdge certified for NetWare 6.5

Desktops in the data center?

* How desktops can be consolidated in data centers with everything else

Examining IT’s identity crisis

* How IT is perceived

Communications in the healthcare industry has a long way to go

* Research into healthcare and messaging

VoIP isn’t all about hard-dollar benefits

* Why you should forge ahead with a VoIP strategy

User response positive to Sun’s Opteron push

* User gives thumbs-up to Sun's latest servers

Workflow and Lightroom; Starting up in 2012

Is Aperi going to be a standard?

* What does IBM have to gain and lose in Aperi?

What Vonage should be doing

Pressure building for 100G Ethernet, reader says

* Need for higher-speed Ethernet growing - in some circles

Managed security services set for growth

* Customers to flock to managed security services

NetFlash: 10 ways to cut telecom bills

* 10 ways to cut telecom bills * Cisco upgrades enterprise security hardware/software * Tumbleweed releases corporate e-mail security appliance * 10 ways to make ITIL work for you * Hot Seat: Enterprise security trends * University gets NSF grant to

EMC plans native encyption on storage arrays

Q&A: New Novell CEO in all-out Linux push

10 ways to cut telecom bills