The leading selection criterion for choosing a provider is the type of service offered, Nemertes finds. Given that type of service offering is most important, providers will need to expand their offerings to stay competitive. Expect smaller, regional MSPs and specialty providers to form partnerships with carriers and other providers to offer the end-to-end network and application management that UC applications are demanding. Winners will be those that offer expertise in multiple disciplines, including voice, security, LAN/WAN networking and application performance.
