Latest VoIP news.
Toll savings: Global training firm saves with VoIP, 05/29/06
With 25,000 to 30,000 students each year depending on educational and training services, it’s critical that the employees of America-Mideast Educational and Training Services be in constant contact. But the fear of high toll costs left the company’s …
Better security: New VoIP system adds authentication, improved tracking, 05/29/06
With headquarters in Singapore, Chartered Semiconductors Manufacturing’s U.S. sales, marketing and engineering teams log a lot of international miles and even more international calls. Trying to manage all those calls through the company’s two …
Voice over 802.11g: Wireless phones cure hospital’s communication woes, 05/29/06
Chad Landry, director of information services and telecommunications at Swedish Medical Center in Englewood, Colo., credits the nurses for sparking the wireless VoIP system that is now available to more than half of the hospital’s 2,035 employees.
Call center savings: VoIP over MPLS mesh links offices, 05/29/06
When network administrator Matt Chiardonna began building a VoIP system for CCA Strategies’ customer-facing call center three years ago, he quickly saw the technology would be beneficial for the internal phone system as well.
Outsourced VoIP: No headaches, more collaboration, telecommuting, 05/29/06
As a member of the fifth generation of his family’s 135-year-old business, Jeff Honerkamp is proud of the customer service his company delivers. So he overcame an outmoded phone system via VoIP.
Better customer service: City employees share workloads via VoIP, 05/29/06
“I’m a systems guy, not a phone guy,” says Monte Watembach, network administrator for the city of Sioux Falls, S.D. He makes this distinction as a preface to saying how easy it is to handle a VoIP rollout.
Newsletter: Legislators examine ‘Net neutrality issue, 05/29/06
The dull roar of paid advertisements touting the virtues of universal video franchising suggests that legislation to abandon the current system of …
Newsletter: Users concerned about VPN and VoIP compatibility, 05/30/06
Businesses are becoming more concerned that their SSL VPN be compatible with VoIP, according to a survey by Infonetics Research.
Newsletter: Regional clusters have benefit in extending VoIP to the branch, 05/30/06
So…IP telephony is installed and humming along at corporate headquarters. Now it’s time to extend the technology to the branch office.
