CA Wily User Perspective
This week we ask CA’s Wily Technology Division customers to share their in-the-trenches experiences with the CA Wily Customer Experience Manager (CEM) and Introscope performance management tools. As one of the “big four” management vendors, CA expanded its far-reaching IT toolkit into application performance management in 2006 when it acquired Wily Technology for its Introscope software. Today CA Wily claims to manage more web applications for more customers than any other tool vendor.
Launched in 1999, CA Wily Introscope is well entrenched in the pantheon of application performance management tools inside about a thousand large enterprises. Used in both pre- and post-production environments, Introscope is a software-based, Web-centric monitoring and analysis tool that detects performance threshold violations in middleware and back-end processes, and provides reports and drill-down capabilities to speed triage and root cause diagnosis.
The CA Wily Customer Experience Manager, which hit the market in 2006, provides both synthetic (active) and real-user (passive) monitoring of web-enabled application performance. CA tells us that most new customers buy CEM and Introscope because they learn more by using both tools in combination. The CA Wily CEM tool has an appliance form factor that plugs into a span port on a router and monitors every transaction as it occurs to determine what the end user is really experiencing. CEM can watch web-based applications using HTTP/S, Web Services, or XML, built on Java, .NET, mainframe or other platforms. When a problem surfaces with real or synthetic transactions, CA Wily CEM provides detailed analysis on the scope, severity, and business impact of the problem-and it automatically gathers related cost, resource utilization and configuration information.
According to CA Wily’s marketing vice president Prabhjot Singh, Introscope and CEM are designed, scaled, and priced for Fortune 2000 company use. In fact, CA Wily’s APM tools are installed in the top ten global carriers and the top ten banks (whatever they may be these days).
If you have deployed CA Wily Introscope and/or CEM, tell us what you think. Do they live up to your expectations? What were your impressions? A simple “I like it”, “I have mixed feelings”, or “I hate it” response is fine-but if you have insight to share with the community, then talk all you want. You can post a reply to this blog using your name or anonymously.
