My good friend Jim Sterne publishes a (usually) monthly summary of his world which he titles “Sterne Measures”. In the latest issue he recounts the following tale …
================================== My Creepiest Customer Service Call ================================== “What are you wearing?” When I’ve been on the road for days and days and I hear that on the phone from my wife, it makes me smile. But on a tech support call – it’s creepy. My Vaio’s mousepad was acting up and I called Sony to sort it out. We walked through a reboot, downloading a new driver and reconfiguring half a dozen settings. Then he (yes, he) popped the question: “What are you wearing?” “I beg your pardon?” “Are you wearing a shirt?” “Uh… yeah….” “Are you wearing an undershirt?” “Uhm – right – listen…” “I want you to take off your shirt.” “Look, I’m flattered and all that, but…” [Laughs] “Usually I don’t get that far and usually it only happens to women because they wear so many layers – but your problem is due to static electricity.” “No shirt?” So – alone in my hotel room – only feeling slightly dorky – I disrobed. “Better?” “No.” “Hmmm – then pick your laptop up off the desk and put it on your lap.” “Uhhh….” “Just try it.”
