Kyndryl Bridge has found early success with nearly 1,000 customers expected by the end of the year, and the integration platform has several new services on tap \u2013 including for AI, security and sustainability efforts \u2013 to help enterprises better manage their infrastructure resources.\nAnnounced last September, Kyndryl Bridge has roughly 60 digitally enabled services to date, and the company expects to grow that to 190 Bridge services by March 2024, according to Kyndryl CTO Antoine Shagoury.\nBridge integrates all manner of management tools, intellectual property, and processes that Kyndryl has cultivated through years of delivering services \u2013 it was, after all, a division of IBM until November 2021. It then takes that centralized information and uses it to deliver as-a-service capabilities and applications that help control and manage enterprise infrastructure. It also uses AI and ML to analyze the aggregated data in real time to provide IT operations teams with the intelligence they need to keep systems running at peak performance, Kyndryl says.\n\u201cThe functionality of the Kyndryl Bridge offering looks to deliver a simplified portal for observability and telemetry and enable the transition to more automation of operations,\u201d according to a report from The Futurum Group about Bridge. \u201cThis transition will ultimately enable Kyndryl customers to form a holistic overview of service requests and also provide insight into how incidents are resolved.\u201d\nIn addition, customers will be able to consume, access, and control integrations and services via one console, which gives users a more simplified way to manage their estate and gain insights into the operational landscape, Futurum stated.\nBridge is aimed at helping engineer success around modernization, transformation and technology management, Shagoury said, \u201cand that's really the sweet spots that we operate in.\u201d Bridge services concentrate around five core areas: manageability, visibility, operations, sustainability and developing marketplaces for services.\n\u201cWe focus on \u2018how do you make data really usable, and how do you gain the insights around the information flows, and how do you make it a part of the lifeblood of an organization?\u2019 and we use it to accelerate the business,\u201d Shagoury said. Customers will see new services focus on these areas in the future, he said.\nWhat\u2019s next for Kyndryl Bridge?\nSome of the forthcoming services will build on the platform\u2019s AI technology, which is already substantial, according to a recent IDC report on Bridge:\n\u201cThe Bridge platform provides real-time observability by leveraging different spectrums of data (such as logs, metrics, and traces), AI, and automation to detect, resolve, and prevent issues from happening. Further, the platform compares the existing IT environment with best practices and helps in running stable and reliable IT that helps in better understanding the IT environment, making logical predictions and taking quick actions. The data-driven insights improve efficiency by enabling flexible decision making, minimizing cost, and optimizing performance,\u201d IDC stated.\nBridge has a growing library of data and AI services, which customers can use not only to build a solid data foundation but also to securely implement and scale AI for greater visibility into their technology estate\u2019s performance, Shagoury said. Among the potential benefits are reduced incident resolution times, lower energy consumption to meet net zero goals, and greater cyber resilience.\n\u201cIn the AI arena, we see strong interest from CIOs and CTOs about how AI and AIOps can impact their business, from a technology and financial, cost point of view. And you\u2019ll see new services around that,\u201d Shagoury said.\nOther focus areas for new AI services will be around helping customers deliver industry-specific outcomes \u2013 from enabling smart industry 4.0 manufacturing practices and reducing production quality risks to identifying new markets to develop and selling products at scale, Shagoury said.\n\u201cWe want to help customers build the infrastructure for AI in the right way,\u201d Shagoury said. \u201cIssues such as \u2018how do we use the right data?\u2019 Without clean data or attributed data AI is useless.\u201d\nAnother focus area for Kyndryl Bridge will be to deliver more capabilities for clients to infuse AI at different levels of their businesses, Shagoury said.\nAn AIOps team may want to explore auto-resolution of problems, for example. \u201cHow do we help customers build that? And what can be done to make AI and AIOps more agile and valuable? That'll be a part of the extensions,\u201d Shagoury said.\nAutomation technology, too, will be part of forthcoming feature sets.\n\u201cHelping customers get to the point where they can let automation get in front of an issue \u2013 like a self-healing operating model \u2013 is one of the things that we're doing in this next set of releases,\u201d Shagoury said.\nOn the environmental front, an AI-powered sustainability intelligence and carbon footprint assessment calculator will measure real-time energy consumption and emission data to help customers analyze, simulate, forecast, and generate actionable recommendations to improve energy efficiency across an entire IT estate, Shagoury said.\nIn the security realm, services to help organizations manage security incident workflows and stay on top of local and global data-compliance requirements, for example, are also on tap.