Opinion

IBM-Boeing deal could renew interest in voice mgmt. outsourcing

* IBM wins $160 million deal to manage Boeing's voice net

ISPs win fresh funding

* Venture capital investments in ISPs rise, survey finds

City gets flexibility from Nortel call center product

* City of Coquitlam, British Columbia, chooses Nortel call center product

Flamenco manages Web service (Ole!)

* Web services management

Track customer data the open source way

* PHP Point of Sale for SMBs

Nortel snatches a billion from the air

NetFlash: Novell extends Linux ties

This is, surprise, a test!

* Breaking news from LinuxWorld Conference & Expo, HP World * Links to upcoming trade shows * Links to free Network World Technology Tours

3Com to outsource manufacturing, cuts jobs

IBM racing ahead with component strategy

Sun to announce Orion pricing next week

Product Central

Fall show season begins in earnest

* Breaking news from Storage Decisions, OracleWorld, Novell Brainshare, Intel Developer Forum, SunNetwork * Links to upcoming trade shows * Links to free Network World Technology Tours

Vendor acquisitions are a good thing

* How vendors buying vendors can yield better management tools

Mailbag: Portability isn’t enough

* Your thoughts on wireless number portability

Great minds think alike?

* More ways to define identity

Patch mgmt. and updates

* The never-ending job of infrastructure maintenance

New source to buy music

H.264 more than a curiosity

Going to need a big hard drive

Reliable e-mail for Bulldogs

* How the University of Georgia upgraded its messaging system

Probation? Probably not

* Is employee probation ever a good idea, from a security perspective?

EMC’s Celerra NS600

* The Reviewmeister puts the Celerra NS600 through its paces

Combating spam

* Anti-spam weaponry

Nortel snatches a billion from the air

* Also, AT&T says MCI is running a racket; and the FCC is swamped with orders to stop the order

IT user groups

* Broad-based user groups have become irrelevant

Home agent debate heats up

* Do employees or contract workers make the best call center agents?

More than two years of server revenue declines stopped

* Overall worldwide server market didn’t contract last quarter

VPN/firewall, SSL sales see sluggish growth

* Sales of VPN/firewall gear flat, sales of SSL equipment down, report says

Hearing vs. listening

* Sure you hear your employees, but do you listen to them?