* Employees and companies should take advantage of outsourcing to remain competitive
* How to safely give away the keys to your kingdom
* Getting your problems solved over the phone is sometimes not as easy as it should be
* Why SMBs should be interested in outsourcing
* How does IT chargeback affect outsourcing contracts?
* You can outsource the work, but not your responsibility for it
* Desktop management outsourcing options
* SOX Section 404 lacks guidance
* The part that customers play in making outsourcing deals successful
* Consider the high turnover and wage hikes at India outsourcing firms
