* AT&T brings its DSL tech support in-house
* Facts about Unisys outsourcing
* Sometimes, outsourcing call centers hurts customer service
* Experiences of federal and state health insurance outsourcing
* If both sides are fair when negotiating deals, the customer will benefit in the end
* Enter the 2007 Outsourcing Excellence Awards
* Why the IRS' outsourcing of debt collection is a good business decision
* Be upfront with your vendors about your needs
* Outsource load testing
* China wants your outsourcing dollars - is it worth going there?
