* Changes of control in outsourcing
* Interview with Chris Carrington, Capgemini president of Americas Outsourcing
* Capgemini won big in the GM deal, but who is Capgemini?
* Advantages of software as a service
* How to get all the benefits of offshoring with vendors that are more responsive
* An outsourcing contract that went awry and what we can learn from it
* Is the potential an HP buy of CSC the tip of an outsourcing M&A iceberg?
* GM set to redefine outsourcing again
* How ITIL fits in outsourcing agreements
* Changes in service-level management acceptance since 2003
