* When Moore's Law, systems management and outsourcing collide
* Bill limits federal agencies' ability to hire outside workers
* The strategy of out-tasking
* Maintaining insight and diagnostic control of your apps
* The ins and outs of SLAs
* Offshore outsourcing: Well trained vs. poorly trained
* Knowledge process outsourcing: The next wave of outsourcing reaches higher levels
* Are customers who are dissatisfied with offshore call center 'bigots'?
* How do you manage a consortium of providers?
* Who negotiates SLAs in your business and what's included?
