* Recovering from back-to-back disasters
* Can surpassing internal SLAs shield the threat of outsourcing?
* Is unionization the way to go in the face of outsourcing?
* Outsource the work but stay in control of the security responsibilities
* IT careers in the age of offshore outsourcing
* Cultures can be barriers to offshore outsourcing
* Availability vs. reliability
* Has outsourcing matured enough for standard statements of work?
