Survey: Cloud monitoring, management tools come up short

Cost and complexity are the top shortcomings of tools enterprises need for monitoring and managing their cloud services, according to Enterprise Management Associates.


(Editor’s note: Recent research by Enterprise Management Associates takes a look at how enterprises regard cloud management tools. This article by Shamus McGillicuddy, EMA’s research director for network management, details highlights of “Network Engineering and Operations in the Multi-Cloud Era,” a report based on EMA’s survey of 250 IT professionals and telephone interviews with a half dozen IT leaders.)

Three out of four network managers say that at least one of their network monitoring tools has failed to address their requirements for monitoring the public cloud environments – perilous, given the extent of public-cloud adoption today.

Overall, only 26 percent of network managers say their tools fully addressed their cloud-monitoring needs. Thirty-nine percent said they had to find new solutions to solve their tool gap. The rest (35 percent) customized their tools in some way to address the issue.

Why network monitoring tools fail in the cloud

Cost and complexity were the top reasons given for cloud-monitoring failures. Forty-five percent said cloud support required additional software licenses or network monitoring tool modules, which they didn’t want to pay for. Forty-four percent indicated that cloud support in their tools was too difficult to implement or use. They simply couldn’t get value out of the updated tools.

“Due to complacency and limitations of the software itself, we had to get rid of [a tool],” one IT executive at a North American distributor of heavy, manufactured products told EMA. “It’s not worth the time and investment. We didn’t want to spend more money on a new version that was just a redux of an older version. I didn’t see any real progress in the product.”

Furthermore, 35 percent said their vendors had done a poor job of adding cloud-monitoring support to their tools, with the functional updates failing to meet their needs. And 28 percent said their vendors had failed to even establish a roadmap for cloud monitoring. Four years ago, vendor inaction in the cloud was common, but today it’s unacceptable.

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