Recovering lost data is one thing, recovering lost faith in the Microsoft cloud is another.
Microsoft says that while it is still working on recovering data lost by Sidekick users, it has made significant progress. Those who lost data as of today can begin the restoration process with a new tool posted to T-Mobile’s site.
In an announcement made Tuesday, Microsoft said:
“Beginning today, log into the My T-Mobile website, where there will be a recovery tool to restore contacts you may have lost during the recent service outage. This tool will enable you to view the contacts you had on your device as of October 1. With a few clicks and a confirmation, you will be able to restore these contacts to your Sidekick. If you have recreated some of the same contacts on your Sidekick since October 1, you can choose to keep both sets of contacts, merge them, or just keep the set of contacts now on your device. You may also edit any partial or complete duplicates on your Sidekick after restoration.”
In the meantime, Microsoft officials right up to CEO Steve Ballmer continue to try to do damage control of Microsoft’s cloud image caused by this outage. The outage was the responsibility of a Microsoft subsidiary, Danger, but Microsoft says that Danger was not actually using Microsoft technology — even though it was supposed to have converted after Microsoft bought the company.
Microsoft has been attempting to remake itself as a cloud provider, with some measurable success. Ballmer told Network World editor John Fontana in an interview that users of its cloud SharePoint service now number 1 million. This service is part of the company’s Business Productivity Online Suite (BPOS), which also includes a hosted Exchange option. Last week Microsoft beefed up BPOS in an effort to prepare it for the 2010 versions of Exchange and SharePoint, which feature tighter integration with cloud services.
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